Compatible devices for BeMore and Hearing Tuner

Compatible Apple devices


• iPhone X
• iPhone 8 Plus
• iPhone 8
• iPhone 7 Plus
• iPhone 7
• iPhone 6s Plus
• iPhone 6s
• iPhone 6 Plus
• iPhone 6
• iPhone SE
• iPhone 5s
• iPhone 5c
• iPhone 5
• iPad Pro (12.9-inch)
• iPad Pro (9.7-inch)
• iPad Air 2
• iPad Air
• iPad mini 4
• iPad mini 3
• iPad mini 2
• iPad mini
• iPad (5th generation)
• iPad (4th generation)
• iPod touch (6th generation)
• iPod touch (5th generation)

The BeMore app 
is optimized for iPhone 6. iOS 10 or later is required. 

Watch support requires watch OS 3 and iOS 10. 

The Hearing Tuner app 
is optimized for iPhone 6. iOS 8 or later is required. 

Watch support requires watch OS 2 and iOS 9. 

Compatible Android devices


BeMore app

• Samsung Galaxy S9+
• Samsung Galaxy S9
• Samsung Galaxy S8+
• Samsung Galaxy S8
• Samsung Galaxy S7 edge
• Samsung Galaxy S7
• Samsung Galaxy S6 edge
• Samsung Galaxy S6
• Samsung Galaxy S5 mini
• Samsung Galaxy S5
• Samsung Galaxy S4
• Samsung Galaxy Note 5
• Samsung Galaxy Note 4
• Samsung Galaxy Note 3 NEO
• Sony Xperia Z3
• Doro 8030
• Google Pixel XL
• HTC 10
• HTC One M8
• HTC One M9
• Huawei Mate M8
• Huawei P9
• LG G3
• LG G5
• LG V20

The app is available for download on all Android devices, but the devices mentioned above have verified compatibility. 

Your Android mobile device must run minimum Android OS version 5.0 (Lollipop) or later." The app is optimized for smartphones with screen resolution 1080x1920 pixels. Other screen resolutions may not show app screens optimally.

Hearing Tuner app

• Samsung Galaxy S9+
• Samsung Galaxy S9
• Samsung Galaxy S8+
• Samsung Galaxy S8
• Samsung Galaxy S7
• Samsung Galaxy S7 Edge
• Samsung Galaxy S6
• Samsung Galaxy S6 Edge
• Samsung Galaxy S5
• Samsung Galaxy S4
• Samsung Galaxy Note 4
• Samsung Galaxy Note 5
• Samsung Galaxy Note 8

The app is only available for download on the devices mentioned above. Each sub variant of the phones listed above, e.g. Galaxy S5 Active or Galaxy S5 Mini, is modified by the local carrier in each country and we cannot guarantee direct compatibility for these.

If you already have one of the sub variants and a working direct connection to your hearing aids, we advise you not to upgrade to Android OS 6.0.1 or later at the moment. We recommend that your Android mobile device runs Android OS version 5.0 - Lollipop or later.

Your hearing aids may need to be updated to the latest firmware to work with the app. This update can be done by your hearing care professional.

Supported app control:
If your hearing aids or your smartphone is not compatible with the Hearing Tuner or BeMore app, use the EasyHearing app in connection with a Phone Clip+. 

Compatibility: Android devices running OS 2.3.5 or later and Bluetooth v. 2.0. Functionality verified on selected devices from HTC, Huawei, LG, Motorola, Samsung and Sony.


BeMore / Hearing Tuner - Frequently asked questions

Compatibility

Q: Is my smartphone/tablet compatible with the BeMore app?
A: Please go to Compatibility to see if your device is compatible.


Q: How do I check if my Android device is compatible with the BeMore app?
A: Check the list of verified devices on Compatibility. If your device is not on this list, do the following: Connect the hearing aids to the app. If the connection is successful, please try to connect/disconnect the hearing aids and the app 2-3 times to make sure that the connection is consistent after the initial pair. If the connection is unsuccessful, please see ‘I’m connecting my Android device for the first time, but it’s not connecting – what do I do?’ 

Getting started

Q: How do I pair the app to my hearing aids?
A: It depends on whether you have an Apple or an Android device: 
- iPhone, iPad or iPod touch: You need to first pair the hearing aids with iOS. Go to Settings -> General -> Accessibility -> Hearing Devices and your mobile device will search for hearing aids. Open and close the battery doors on your hearing aids. Tap when they are shown in the display and then tap Pair (twice for two hearing aids) and your devices will be paired. Now open the app and follow the flow to Get started.
- Android device: Open the app and follow the flow to Get started. Do not pair the hearing aids to the device’s OS.


Q: I’m connecting my Android device for the first time, but it’s not connecting – what do I do?
A: Please check the following:
- Are the hearing aids paired to other smartphones in the room? If yes, please unpair/forget from other devices before proceeding with any pairing on a new device.
- (For professionals) Are the hearing aids connected to an Airlink/NOAHlink before starting the pairing? If yes, please disconnect before proceeding with any pairing on a new device.
- Are the hearing aids powered on before starting the pairing? If yes, wait to power on the hearing aids until after the pairing process has been started in the app.
- Are the hearing aids paired via the phone’s Bluetooth menu already? If yes, forget the hearing aid pairing from the device, restart the hearing aids, and pair from the app menu instead.
- Is the app reporting ‘Try again’ in the pairing or connect process? If yes, power off the hearing aids and try again. If it consistently won´t connect and the device is not whitelisted, the device is not compatible.

Q: I’m connecting my Apple device for the first time, but it’s not connecting – what do I do?
A: (For professionals) Are the hearing aids connected to an Airlink/NOAHlink before starting the pairing? If yes, please disconnect before proceeding with any pairing on a new device.

Sound adjustments


Q: Can I keep my sound adjustments?
A: Yes. You will keep sound adjustments for a particular program until you reboot (turn off and on again) your hearing aids. You can also save your settings as a Favorite and choose to have the Favorite automatically apply whenever you enter a specific location. Or, you can apply them at any time you want by choosing that Favorite from the app.

Q: How do I reset original program settings after making adjustments to sound?
A: There are four ways to reset the adjustments you made:
1) Go to Sound Enhancer and tap ‘Reset’ at the bottom of the screen. This will reset all adjustments except volume.
2) Marks on individual sliders for volume, Noise Reduction, Speech Focus, and Wind Noise Reduction indicate default settings. Set the sliders to those marks to reset. Treble/middle/bass are default at 0.
3) If you activated a Quick button on the Home screen, simply tap the button again to deactivate.
4) Open and close the battery doors of the hearing aids to restart them. This resets them to the fitted settings.

Online Services (for Bemore app only)

Q: How do I get access to Online Services?
A: In the BeMore app, go to the menu My BeMore. If you see items available under Online Services, you have access. If you see ‘Activate Online Services’, tap that and follow the flow to get access. If you do not see Online Services in the menu, or if you think you should have more items available, contact your hearing care professional who must enable Online Services for you. Please note that Online Services is available in select global markets.

Q: Where can I find the new settings my hearing care professional sent me?
A: If you received a push notification from the app that new settings are available, go to My BeMore and then ‘My requests and new settings’ for the app to load the new settings from your hearing care professional.

Q: I installed the new settings but I want my old ones back?
A: You can restore your previous settings. Go to My BeMore, tap ‘My requests and new settings’, then tap ‘Restore to previous settings’ at the bottom of the screen. You can either restore to the latest settings fitted in your hearing care professional’s office or, if applicable, to the latest settings sent to you remotely. Once you choose, you just follow the installation flow.

Q: What do I do if it says ‘Online Services is unreachable?
A: Do the following:

- Check that you have a network connection (Wifi or cellular).

- If you have a network connection and Online Services does not show, place your finger on the My BeMore menu, and swipe down on the screen. This will refresh the menu.

- Online Services may be temporarily unavailable. If you checked the above, please try again later. 

Connectivity

Q: What do I do when the app loses connection to the hearing aids?
A: If the app loses connection, it is typically the connection between the hearing aids and the mobile device that has been lost. A small red badge on the Connectivity button will notify you that the connection is lost. Go to the Connectivity screen and tap the marked point of lost connection for guidance on how to reestablish connection. 
It is also a good idea to turn off the Bluetooth on your mobile device and turn it on again. On most mobile devices, this can be done in a control panel by swiping up from the bottom of the screen (Apple) or down from the top of the screen (Android). Tap the Bluetooth icon to turn it off, wait a couple of seconds and then tap it again to turn it on.

Streaming

Q: How do I stream sound from an iPhone, iPad or iPod touch?
A: If you have Made for Apple hearing aids, you can connect them directly to iOS on an iPhone, iPad or iPod touch to stream phone calls, music etc. If you do not have Made for Apple hearing aids, use the Phone Clip+ to stream sound. For more information, see the Quick guide to connectivity and the BeMore™ app.

Q: How do I stream sound from an Android device?
A: If you have an Android device, use the  Phone Clip+ to stream sound. For more information, see the Quick guide to connectivity and the BeMore™ app.

Q: Why can’t I change programs on my iPhone during a phone call or while I’m listening to music?
A: When you stream sound directly from your iPhone, iPad or iPod touch, the hearing aids automatically change to the iPhone program. In order to go back to a hearing aid program, end the phone call or other sound streaming.

Other


Q: What is Demo mode?
A: Enabling Demo mode means that you can run the app without connection to the hearing aid system. This is useful for demonstration purposes or to try the app.

Demo mode simulates the app features as if you were connected to a hearing aid. For example, you can change programs and adjust in the Sound Enhancer. You can choose Demo mode in the entry flow or enable/disable Demo mode under More in the app.